Stop opening other people’s envelopes
I’m always delighted when a company says “send me the invoice”. It’s a good measure of success for both parties. A sign of satisfaction with a job well done and respect that a commercial transaction needs to be settled. A client asking for the invoice shows their appreciation of the value received.
But my delight turned to horror recently when I was told “Oh yes, you can email the invoice if you want, but you must also post one to the finance address. That’s how we work”.
Sorry? Send you a paper invoice? In an envelope? With a stamp?
This was a multi-national organisation of significant size. And they wanted a paper invoice.
In this day and age this makes no sense to me. There is no rational reason why an organisation should be actively demanding paper invoices. The ATO certainly don’t require you to have them. They don’t insist on a hard copy invoice, they just need you to have sufficient data to be able to recreate the invoice. So any lesser power insisting on paper invoices needs to be seriously questioned. And when I think about it, that client is actually more expensive for me to deal with than others because of the exceptional billing administration they require.
Some of the slowest changing organisations on the planet have long been charging account holders for paper billing. If I want a paper copy of my phone or power bill I am very welcome to it… for a cost. These behemoths have gone e-billing. And it’s no surprise . It’s cheaper and easier and quicker and greener.
You can read other eProcurement blog posts here.
You can also read more about Professional Advantage and iPOS here.