Are you workflow or BPM?

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1 Response

  1. Steve Howcroft says:

    If a bank loan or a mortgage application and approval was a work flow issue the end result of years of a company’s effort in workflow reviews is that the applicant should be able to fill in a form and get the money in the bank seconds later.
    However the banks hire people with knowledge, experience and intuition to review and approve. You don’t just get your money. If you then think of mortgage application as an unstructured flow then the mapping workflows become less of the focus and gaining insights in what is effective gives better pay back.

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